Återbetalningspolicy

Last updated: May 17, 2026

We want you to be fully satisfied with your Tix purchase. If something isn't right, here's how we handle it.

30-Day Return Window

We accept returns within 30 days of delivery for items that are:

Unworn and unused — must be in original condition
In original packaging (if received with packaging)

We cannot accept returns on worn or used compression sleeves for hygiene reasons.

How to Request a Return

Email hello@tixwear.com with your order number, reason for return, and a photo if the item arrived damaged
We will respond within 2 business days with return instructions
Once your return is received and inspected, we will issue your refund within 5 business days

Return shipping costs are the customer's responsibility unless the item arrived damaged or incorrect.

Damaged or Incorrect Items

If your item arrived damaged, defective, or if you received the wrong item:

Email hello@tixwear.com within 14 days of delivery
Include your order number and photos of the damage or incorrect item
We will send a replacement or issue a full refund at no cost to you — no need to return the damaged item

Late or Lost Shipments

Our products ship from international suppliers with an estimated delivery time of 12–25 business days for the US. If your order has not arrived within 35 business days of your order date:

Email hello@tixwear.com with your order number
We will investigate with the supplier and either resend your order or issue a full refund

We are not responsible for packages marked "delivered" by the carrier but not received. In these cases, we will do our best to assist but cannot guarantee a replacement or refund.

Refund Processing

Approved refunds are issued to your original payment method within 5 business days of approval. Depending on your bank, the refund may take an additional 3–10 business days to appear on your statement.

We do not charge restocking fees.